Global customer-experience outsourcer supporting clients in more than 70 languages, merged with Webhelp in 2023.
Concentrix is one of the largest customer-experience outsourcing companies in the world, providing contact-center, digital operations and analytics services. It was spun off from TD SYNNEX in 2020 and combined with Webhelp in 2023, creating a group with staff in dozens of countries supporting clients in more than 70 languages. Like Teleperformance, Concentrix is exposed to AI translation and voice automation in multilingual support, making it a gauge of how AI changes the economics of language-heavy service work.